Context and Objectives
The company partners with large medical care providers to build rooms that excel in providing exceptional service. The healthcare company’s mission is to provide the best care for its patients and business intelligence (BI) plays a huge role in making this a reality.
The healthcare company uses BI in several ways throughout the organization; ranging from reports for executives to getting insight for better patient care to discovering ways that increase operational efficiency. BI is prevalent in every corner of their business, yet with the rapid growth in the last few years data reporting had reached a barrier of accessibility and they saw the need to reach the next step of their innovative vision.
As a result of their rapid growth in the number of facilities across many regions, standardization of reporting was necessary. The healthcare company had multiple systems and methods of reporting where there was no single source of truth. Key indicators that should be consolidated and consistent were being reported differently by departments. The IT department acted as an intermediary and took requests to create reports that were needed. This resulted in time being wasted on communication and translation of technical information.
Their goal was to empower its employees and decentralize BI so that end users could have hands-on access to data and discover what’s relevant to them at their function.
Instead of just finding a tool to solve the problem, the healthcare company wanted to embrace innovation and disrupt the space they were in. They set out to look for a partner that could guide them through a long-term Business Intelligence strategy which took into account current needs and future growth.
UBS Consulting emerged as a knowledge center and practitioner for advisory, best practices solution implementation and strategic visioning for their future BI state. By merging the needs of the company with the right tools sets UBS set off to create the best BI strategy for healthcare company.
Solution
The healthcare company had a goal to be the best in it. To achieve their goal they knew they needed to be innovative by empowering end users with technology. One particular goal was to remove the time consuming manual reporting that continuously led to reactive decisions. An objective was to put power in the hands of the nurses and doctors who could run a report on the spot to make decisions based on accurate data.
UBS brought immediate expertise in BI best practices. Building the right foundation for the healthcare company to grow its data platform was paramount. The end result was a consolidated data platform that enabled them to view and act on data from across the organization and various markets.
Success
Increased Operational Efficiency
The healthcare company went from a lot of manual, repetitive work to an automated solution. The month-end close reporting process became more efficient. Now they are able to eliminate the hassles and get an immediate report to close within a few days.
End User Adoption
The new BI systems removed layers of complexity and increased speed when it comes to decision making as the end users can now run reports with one click.
Knowledge Transfer
UBS is very experienced in the BI environment and from the beginning set the expectation that the healthcare company would be able to manage the environment after the end of the project. By taking the time to properly train the healthcare team, the inside staff now successfully runs the system on their own.
Executive Engagement
Develop executive dashboards for several of its joint venture partners, the healthcare company is providing innovation in reporting of its key hospital and department indicators.
“A lot of the executives are much more engaged in BI. UBS provided a visual type of environment so now they are excited about it and they can see information in a concise way.”
– CIO, Healthcare Company
