A household-name company over 100 years old. An independent global investment management firm and mutual fund manager.
Challenge
Initially, the company came to UBS to develop a corporate dashboard suite. The purpose was to track and get more visibility on:
Investor deferral rates
Participation rates (to grade how successful a retirement plan is)
Participation count (to trend population changes)
Average rates of return
Distributions
Auto-enrollment participation
Auto-increase participation
Our successful dashboard solution earned UBS a slot in the client’s international Preferred Vendor Bid against nine other companies. We were subsequently awarded the business and the opportunity to tackle a bigger problem.
Our client’s IT organization was not always able to keep up with the demands of the business. Many departments began hiring outside consultants on an individual basis. These disconnected systems lacked a cohesive support mechanism. As a result, the company had little control over content, quality and maintainability.
A new challenge was issued, with an entirely new list of goals:
A simplified vendor set
To assure a higher degree of consistency and quality
More timely delivery of projects
Happier and more well-informed departments among their 12 business owners
The client wanted not an order taker, but an advisor to assist in evaluating new technologies and products that complement the BI and corporate strategy.
Solution
we deploy consultants on as many as 6 projects at any given time.
Technologies in use include ETL and integration tools, Oracle, SQL Server 2000 and 2005, and Citrix. Also utilized are Dashboard, Business Intelligence and reporting technologies.
The results
UBS provided this client with a cost-effective solution to its diverse and numerous Business Intelligence project needs and have become their primary advisor on BI strategy and product evaluation.
We have also helped them fill gaps in their ability to support their many business groups and respective departments.
Client Relationship Managers are now able to view actionable demographics within their new executive dashboard. For instance, they can analyze trends over several years for participation rates by age groups, company tenures, asset sizes and more. This information makes possible investment plans that are better suited to their customers.
UBS has also engineered specific processes for new projects, upgrades/migrations, and enhancement requests. In general, each has its own initiation, evaluation, post evaluation, and refinement phases, as well as the associated documentation and review work sessions.
UBS has even instituted a communication model between their client’s resources and UBS’s own customer relationship management and project manager staffs, to be used depending on whether a given request is service or project level work.
